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Telephony

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  • 2nd May 2001 at 05:57 #11401
    Jade Barnes
    Guest

    Hi,
    I have just started a role as Telephony consultant within a call centre. As i am working from the bottom up i was wondering if anyone knew of any helpful websites that included technical assistance, as far as telephony within a call centre is concerned.
    Any information would be much appreciated.

    12th May 2001 at 14:55 #11402
    Cameron
    Guest

    http://www.erlang.com is a good place to start. I found a number of call centre links by reading through the old postings.
    For Example:
    http://www.mitan.co.uk/
    http://www.callcenterops.com/links.htm

    Also for Call Centre FAQ’s try:
    http://www.callscan.com.au/maq.html

    And an excellent book on Call Centres is also available:
    Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment by Brad Cleveland and Julia Mayben
    Link is :
    http://www.callscan.com.au/seminar_mustread.html

    25th May 2001 at 15:36 #11403
    Jeffrey
    Guest

    Here is the telephony bible!

    http://www.computertelephony.org

    Feel free to email with questions as I am a call center consultant:

    jtritten @ contact1on1.com

    25th May 2001 at 15:36 #11404
    Jeffrey
    Guest

    Here is the telephony bible!

    http://www.computertelephony.org

    Feel free to email with questions as I am a call center consultant:

    jtritten @ contact1on1.com

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