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Call Forecasting

Viewing 4 posts - 16 through 19 (of 19 total)
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  • 21st June 2001 at 05:42 #11334
    Thupten
    Guest

    Vijay, where are you located?

    26th June 2001 at 16:11 #11335
    Jean
    Guest

    I suggest the book “Call Centers on Fast Forward” by Brad Cleveland – it has an entire section regarding forecasting workload and staff requirements. If you are interested in consulting services in this arena, send me an email.

    Jean

    29th June 2001 at 01:23 #11336
    Vijay Swami
    Guest

    Dear Thupten,
    I am located in Detroit Michigan

    I am willing to relocate to any place

    Thanks a lot
    -Vijay

    9th July 2001 at 17:24 #11337
    Tapoti
    Guest

    Dear Vijay,
    Thanks a pile for all the help you gave me on agent forecasting. You seem to have immense knowledge on the actual operations of callcentres. I am sure many could benefit from it.
    Thanks.

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Viewing 4 posts - 16 through 19 (of 19 total)
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