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ISP Call Center Startup

Viewing 2 posts - 1 through 2 (of 2 total)
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  • 15th February 2001 at 06:34 #11314
    Rob Spurlock
    Guest

    Hello all,
    I am in the middle of starting an Outsourced Tech Support call center for ISP’s (Internet Providers). We are looking for ticket software so we can track callers based on a who their ISP is. Also needs to be database back-ended so we can tie into it for web-based searching and reporting. Any ideas where such a software would exist?

    Thanks!
    Rob Spurlock
    ISP Support Center
    http://www.ispsupportcenter.com
    rspurlock@ispsupportcenter.com

    16th March 2001 at 01:07 #11315
    Dustin
    Guest

    Our company offers an ecrm chat software application that can track where each visitor is coming from (if a client is looking for support through our chat channel). I hope this is relevant to what you are looking for. Please let me know if you would like more info.

    Thanks
    Dustin Yu
    dustinyu@websitealive.com

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