I am doing a feasibility study on setting up a call/contact centre which is both voice and web enabled. I would like to know where I can get information on:
Equipment required to setup such a facility
What is the revenue generated by this industry?
Demand for such a facility
Types of services which can be offered apart from tele-marketing and customer service
Could some one point me in the right direction to sites where I can find such information.
We provide end to end consultancy, project reports, feasibility analysis & customers. Write to me on customerally@rediffmail.com with details of the project.
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