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Hi, I’m fond of forums and would like to know other forums to visit. Any hints?
Thanks,
Try callcenterops.com and egroups.com – join callcentertips
Sara,
Try http://www.callcentrevoice.com and http://www.callscan.com, and also http://www.callcentre.co.uk (although it’s pretty buggy).
Call centre voice is the one I’ve found most useful, plus the callcentreops site mentined by Kim
Jim
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