Call centre competencies This topic has 0 replies, 1 voice, and was last updated 24 years, 1 month ago by Jane Brooks. Viewing 1 post (of 1 total) Author Posts 26th September 2000 at 15:34 #11220 Jane BrooksGuest Can anyone help to identify an off the shelf list of call centre competencies which can be used to build a competency grid for agents and supervisors? Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.