Can anyone help me solve FAS problem on my quintum gateway,it start charging when the phone rings even before its answered,please email me bhekizweb@yahoo.com
You probably need to check your configuration for answer supervision. There is a document on quintum’s web site that provides config info for answer supervision.
If you are using a GSM device to term to, you may need to also set the answersupervisionholdoff.
Thanks Mike for your suggestion.
It is working fine (But all the time). Sometimes, not always, it fail, i don’t know why?
Anyway, now it’ much better.
Halios
without knowing the conditions when it does not work I cannot say what the problem is. Keep in mind that the software based answer supervision looks for voice frequency to determine if a call is connected. If a recording is heard, like voice mail or even an operator recording (the number you have dialed is incorrect), those are recorded voice and the quintum will say the call is connected.
I need help on how to solve FAS issue. It’s really messing me up. I am using WELLTECH Wellgate 2680 gateway. It starts billing before the call is answered.
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