Good Softswitch/Billing

SysMaster is the only one with all the problems, not functions 🙂

Try the billing software of DataTechLabs. A very reliable one.
We use it with Quintum, Cisco, MERA. I think it can bill also SIP.

Stay away from Advanced VOIP billing, unless you like pain and suffering.
The support of the product is a pile of ***p,they do not even answer the phones during the Muslim holidays.
They claim that they have technicians on the US, but really answer the phones in Pakistan.
I use Data Techs Labs on my Quintum, with moderate loading and so far no mayor troubles.
Best luck!!!

Voicemaster???? Be sure that you talk with people that neededed support from them.

Wilson Boyrie.

Yes, Greg, I take off during “christmax”. if posible.
But if a paying customer, one that already apid for support, have a emergengy, is completely out of bussines, adn requiere my help, someone will be on call on my company to take care of troubles.
Right now my parter is on vacation, and I am very alert that no customer is being left without service.
But on the case of advanced voip billing, I apid for a system with 24 hours support, for a full year, chistian and muslin holidays incluided.
But when my system went down because work that they did on a server, I stay down for several days when they keep telling me that I needed more memory on the machine that worked perfect before.
( I stopped a 4 gig of memeory)
During the many days that it took them to find a minor trouble,I found out extrange that every few hours they will not answer the phones or IM, for a while.
When I realized that their “internet outage” was always at the same time, several times a day, I found out what the trouble was.
Now, since you mentioned the holidays, that is the time when calling cards operators have the heaviest call volume.Even if I wanted to take off, I cannot just close the shop and leave.

That company will take your money and provide a working product, that have troubles from the beggining.
The support that they will give after the sale is not what you requiere if you are running a bussiness.
Troubles:

1)They only work during Pakistan office hours. Someone may answer the phones during other times, but nothing gets done until the real techs arrive during the Pakistani normal day.

2)During the day (after midnight in the US), any troubleshooting or phone conversation in progress will be interrupted by extrange “internet troubles”, several times a day, at the same time.You figure that out.

3)Any trouble, does not matter what it is , requiere a bigger server, more memory or more bandwith. If you have a T1 you need even more. A server what worked flawesly with 500 MB of memory all the sudden need up to 4 GIGABYTES of RAM, and that is not a guaranty .

4)No phone support.They want to IM them, and after many hours waiting for a response, if you call by phone, they claim that the person that was working on your trouble left. Try calling back tomorrow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5) Technicians use a pool of fake names, that they share. One day you talk to Charlie, and spend three hours trying to make something work.
Next day you get Charlie again, there is only one of them acording to the guy on the line, but he does not remember you at all, or worse, he was not working yesterday.
Bunch of crooks under fake names, hiding on the internet, under a Los Angeles phone number.

6)And the point that offended you ,yes do not try to call or e-mail during those 40 days of whatever.They will not respond, or work on any trouble that you have during those days.

Now, is this the systme that you will rely to do the billing of your company???????

As a after note, seems like the software was built by one person or group, that was very good at it.
The system is incredible complex, very well planned, and takes care of many details.
But the people taking care of it today could not be the ones that developed it. Their ignorance about the system shows it.

I do not intend to offend any religion or group with the posting, but 40 days of whatever is too long to wait for support that I already paid for.

Even on memorial day,July the 4th or december 24th to January 2nd, you should have a working company.

This guys do not have that.

Best regards.

Wilson Boyrie

My apologies to everyone, regarless of naciolality or religion belief if I offended them with my posting.
I guess I could had posted “they seem to dissapear for 40 days each year”,that could have been politically correct.
I will had blasted any one, american, european, believer or not that give such a poor service.
And will have praised to Ala and God anyone that provide what they promised.

A little known fact about the billing system:

It takes several seconds to update the database once a call is finished.

If you enable the option to make two calls without hanging up, the database still trying to catch up when the second call authorization message comes in.
Result: You buy a $5 dollar card, talk for $4.90, hang up and you are able to make a second call for the original $5:00.

The workaround increases the ammount of cycles of the update to the database to a point that the system chokes with around 10-15 calls at the same time, does not matter how good a CPU you have.

Best regards to all.

Wilson Boyrie.

DataTechLab gives you only 2 month support, which is about enough to just get installation completed.
Then you have to pay to be able to use their support, right before you even start your business.

“Only guys with Russian names recomend it”.

Well, that is a first,being called Russian.
Anyway, for the very little that I know about Russians, it may be a compliment.
I did not buy the Datatech Labs, I rent it.
Hosted billing.Yeaph, you may not get a lot of people answering the phones.
They are located in Latvia,like you said, and there are not too many.
But the bloody thing works!!!! I needed support only at the beggining, and for minor operator errors.
On the other hand, with Advanced Voip Billing, you get no support,and the darn thing crash when the wind blows.

Could be better ones out there, but $100 k dollars is out of my budget.

Do not blame the Chevrolet car for not being able to beat the Ferrari.
My Chevy is better than walking!!!

Wilson Boyrie.

waht are popular with?
yiu have big web site?
i c u in every forum, alwayas smart, but what u do?