tenor A800

Ibrahim,

I am not sure I understand the issue are you saying that you are not able to route calls from CM to Quintum, or from Quintum to CM or both?

I am guessing that since you mentioned using the static routing it is sending the call from quintum to cm. If it is not using the SR, then maybe you do not have the correct match in the dn field for the dialed number. Make sure you have added a * at the end of the pattern in the dn and check whether you have set the number as public and private.

Other than that, without seeing your config and watching some calls, I cannot say for sure what could be wrong. If you would like some assistance in this, you may contact me directly at mike_voip@hotmail.com.

Zahid,

Because the tenor has so many options, there are many different ways to configure them depending on your need. There is no one sample configuration. Quintum does have some (limited) sample configurations on their web site for specific applications and you can try there.

If you would like more assistance on the configuration, you may contact me directly at mike_voip@hotmail.com.

Mike

you can do that by accessing the tenor via telnet or hyper terminal and switch to the “config” mode, then type “setfactory” …. you will be prompt to confirm, type “yes” and your configuration will be set to factory. note that only your ethernet settings will remain the same.

Dear All
if u have sample configuration of tenor as and a series pls send to me
my email: farookcanada@yahoo.com

Hello friends,

I have been using Tenor A800 since two years. All of a sudden I have ran into a trouble when configuring the IP address. As soon as I configured the Ip address and submit the changes, I sent a reboot and since then I was unable to get a prompt. It seems that the firmware has a problem as it is mentioned on the Quintum Website.

I have the updated version but the only problem I am in is that I cannot have a ready state of the A800. It keeps resetting after displaying

“HARDWARE PARAMETERS:
Serial channels will use a baud rate of 38400

After board is reset, start-up code will wait 3 seconds
————————————————————————–
To change any of this, press the key within 3 seconds
Updating parameter storage. This may take a while…Done”

I tried to hit Enter key many a times but it seems it does not respond to it and proceeds.

If any of the Technical experts can get me some clue to get to a point at which I can upgrade its firmware I shall be very grateful.

With Kindest Regards

M.Riaz Malik

Hello Mike,

Thanks for the professionl hint. You are absolutely right there. What actually happened was that I forgot to configure the IP of the same subnet. The problem I am into is that the switch does not allow me to make the configurations at all. As I mentioned that it keeps rebooting before it stops to a prompt. The IP that I configured was not of the same subnet. I would love to get it back to normal if it would give me once chance to reconfigure itself. I have connected it to the console and can see how the rebooting loop keeps going on and on. The HIT ENTER in 3 SECS does not respond to my activity from the keyboard. Any suggestions to get it done would be highly appriciated.

Thanks & regards

M.Riaz Malik

Mike,

I tried to configure the Tenor on three different computers unfortunately none of them worked. The communication from the Serial interface is ok and the settings are also configured as you suggested. I can only see the bootingup sequence of the Tenor A800 on the Hyper Terminal screen but the keyboard does not react according to when displayed to hit the Enter key within 3 secs. I never faced any problem like this before but, this seems as if the unit itself is not able to accept any input from the serial devices (Keyboard).

Any hint that might work here ??

Thanks for your valuable and kind support.

M.Riaz Malik