I have the formula for Erlang C, but I have been trying to find out how the formula has been derived, but with no success so far. Can anyone show me the maths behind it?
I would like to have the erlang C formula.
I also want to know of any formula that would allow me to calculate the number of telephones in a cll center if the number of reps, and hour of operation are known.
Regards
PJ
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