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Adding ‘head’ count

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  • 13th March 2000 at 23:13 #32533
    Plezena Shack
    Guest

    How do I find the number of agents needed to answer calls and emails when all I have is monthly statistics?

    As an example: 1514 emails answered in a month, 1113 calls averaging 11:13 per call.

    Any help gratefully appreciated.

    Thanks,
    Plezena Shack.

    12th May 2000 at 13:58 #32534
    Lin
    Guest

    See what the answer is to email traffic.

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