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Mega KPIs

Viewing 4 posts - 1 through 4 (of 4 total)
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  • 23rd November 2010 at 08:58 #65079
    OptimZer
    Guest

    Dear XperTs,

    Can you please share some Mega KPIs names and their definition like CSR and CRR ?

    thnx

    25th November 2010 at 12:51 #65080
    OptimZer
    Guest

    PIx !!!!

    Please respond!!

    25th November 2010 at 22:55 #65081
    Pix
    Guest

    Hi!!!

    Your question is very vague:
    – which vendor ?
    – you want the counters formulas ?
    – the definition of an indicator is just trying to describe a mathematical formula with words. Depending on your level of expertise, it can be very long to explain (what is a tch allocation, what is a tch drop, etc…)

    and you will find lots of related answers in older posts.

    please try to have a look

    regards
    pix

    26th November 2010 at 09:38 #65082
    OptimiZer
    Guest

    Sorry my friend, let me clearly ask you now..

    I want to know generally (not vendor specific formulas) that what kind of Mega KPIs do we see to present Higher Management?
    Like we present CSSR to customer which is aggregate of several KPIs, similarly we have CSR (Call Success Rate).

    Kindly let me know some more.

    Thanks,

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