This message is addressed to both of you.
your answers will vary significantly based on the location of the call centre and the management structure. A typical contact centre with a typical layout and traditional mangement and office provsionin will cost on average £20,000 per Full time equivalent. Treat this number with care, as it will vary based on location, and other factors. Also important to note, the UK minimum wage is about £11,000 per annum.