We offer two software products to assist you with the design and analysis of your call center and its staffing arrangements.
Model your call center’s staffing and operational performance using Microsoft Excel. CC-Excel introduces nine functions to Excel for estimating staffing requirements and call handling using the Erlang C traffic model.
CC-Excel includes twelve example calculators and a staffing table (see above) in an example workbook. They can estimate the number of agents you need each hour to answer your calls within target. But the strength of CC-Excel lies in the flexibility it gives you to use your knowledge of Excel to design your own modelling tools
Free upgrades for life on a single computer for a once-only charge of just $99.
“Your software is great, and I would recommend it to anyone. It has been a pleasure doing business with you.”
John McGowan, PROSOFT Inc.
Ansapoint
Software to help you work out how many agents you need at your call center to answer your incoming calls according to service targets you specify. Full charting and printed reports are also offered, making Ansapoint a useful and versatile forecasting tool. Free upgrades for life.
Our customers
Buy our industry-standard call center software products and you’ll be in good company. We are the trusted supplier of call center staffing software to the world’s largest companies and governments.
