CC-Excel
Contents | Index
- 3 -
30 minute intervals
- A -
Add-in
Address
Agents
Analytical intervals
Ansapoint
Arguments
ASA
Assumptions
- C -
Call centre calculations
CC-Excel functions
CCXLAgents
CCXLAllBusy
CCXLASA
CCXLCalls
CCXLDuration
CCXLLines
CCXLOccupancy
CCXLQueue
CCXLService
Copyright
- D -
Disclaimer
- E -
Email
Erlang B
Erlang C
Error values
Example calculators
Example workbook
Example worksheet
Examples
Excel
Excel functions
- F -
Function reference
- I -
Installation
Installation test
Intervals
Introduction
- L -
Legal notice
Licence
Licensing
Limits
- M -
Microsoft Excel
Minimum agents
- O -
Operational limits
Optional arguments
- P -
Parameters
- S -
Self test
Service level targets
Support
- T -
Telephone
Traffic assumptions
- U -
Using CC-Excel
- V -
VoIP Calculator
- W -
Warranty
Web site
Westbay
Westbay Engineers
Windows users