A B C D E F H I J K L M N O P R S T U V W X Y Z

- 3 -

30 minute intervals

- A -

Add-in

Address

Agents

Analytical intervals

Ansapoint

Arguments

Service level targets
CC-Excel function reference

ASA

Assumptions

- C -

Call centre calculations

CC-Excel

Introduction to CC-Excel
Who is CC-Excel for?
Using CC-Excel

CC-Excel functions

CCXLAgents

CCXLAllBusy

CCXLASA

CCXLCalls

CCXLDuration

CCXLLines

CCXLOccupancy

CCXLQueue

CCXLService

Copyright

- D -

Disclaimer

- E -

Email

Erlang B

Erlang C

Error values

Example calculators

Example workbook

Example worksheet

Examples

Excel

Excel add-ins
Using Excel functions

Excel functions

- F -

Function reference

- I -

Installation

Installing CC-Excel
Using CC-Excel

Installation test

Intervals

Introduction

Introduction to CC-Excel
Who is CC-Excel for?
Using CC-Excel

- L -

Legal notice

Copyright and use restrictions
Warranty

Licence

Copyright and use restrictions
Licensing requirements
Warranty

Licensing

Limits

- M -

Microsoft Excel

Excel add-ins
Using Excel functions

Minimum agents

- O -

Operational limits

Optional arguments

- P -

Parameters

- S -

Self test

Service level targets

Support

- T -

Telephone

Traffic assumptions

- U -

Using CC-Excel

- V -

VoIP Calculator

Copyright and use restrictions
Licensing requirements
Warranty

- W -

Warranty

Web site

Westbay

Westbay Engineers

Windows users