Westbay Traffic Calculators
Who are the Traffic Calculators for?
Erlang traffic models
Starting the calculators
Navigating the calculators
Operational limits
Displaying previous results
Important notice
Copyright and use restrictions
Licensing requirements
How to contact us
The Erlang B Calculator
The Erlang B Calculator window
The Erlang B Traffic Model
The three variables
Performing a calculation
Example Calculations
How many lines?
How much traffic?
How much blocking?
The Extended Erlang B Calculator
The Extended Erlang B Calculator window
The Extended Erlang B Traffic Model
Performing a calculation
An example calculation
The Erlang C Calculator
The Erlang C Calculator window
The Erlang C Traffic Model
The Erlang C variables
Performing a calculation
Minimum number of agents
Example calculations
How many agents?
How many calls?
How much delay?
What percentage in target?
The Call Minutes Calculator
The Call Minutes Calculator window
Performing a calculation
The traffic model used
The Call Minutes Calculator window
Example calculations
How many lines?
How many minutes?
Erlang for Excel
Installation of Erlang for Excel
Using Erlang for Excel
Analytical intervals
Service level targets
Erlang for Excel functions
Erlang B functions
Extended Erlang B functions
Erlang C functions
Example Excel calculators

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