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I don’t know how to calculate
how many IVR ports I need.I have 1200 calls per hour,
I know each call is going to stay 40 seconds under the
IVR, and I have 35 agents.I would like to knwo how many ports I need.
the number of circuts need to handle this traffic is
1200*40/60/60=13.333Erlangs, for even a 5% loss probility ypu would need no more than 20 operators or agents
You would need about 30 ports – kind of an odd size unless you use E1. You might want to just try one T1 and see if the 24 lines is enough.
You are free touse our on-line calculator at http://www.interaliinfo.com and then use the on-line tools selection
I don’t know how to calculate
how many IVR ports I need.I have 800 calls per hour,
I know each call is going to stay 20 seconds under the
IVR, and I have 28 agents.I would like to knwo how many ports I need.
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