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Call Center’s Standards

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  • 7th September 2000 at 22:57 #32848
    Luis Rivas
    Guest

    Hello, I am a student of Engineering in Mexico City and I am investigating about Call Center’s standards. I am interesting in learn and design Call Centers, please could you tell me in which book or website can I find these standards.
    Thank you for your attention.

    20th September 2000 at 19:45 #32849
    Debbi Smith
    Guest

    One of the best resources for learning all about call centers and call center standards is Call Center Management on Fast Forward by Keith Dawson. You can purchase it at Amazon.com.

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