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Dear All,
I need help on the call center issues fromWhat is a call center?
To
Tunning/Optomizing/Implementation?
I’ll Really Appreciate it if any one can give me any reference or article or any piece of information
Suhail A. Salman
A call centre is common name for a department or a company who is dealing with incoming or outgoing call traffic. In the past 5 years other channels of contact have entered the call centre’s like email, postal services, chat, and lately, Voice over IP.
The contacts are used for different kind of business, like sales, customer service, information/other services, but also coordination of inbound traffic (911)public services.
I don’t have specific articles which I can refer to you, but if you’r interestd you can mail me, at rhuizer@qicon.nl.
Good luck.
Dear suhail,
visit the following sites
http://www.ansapoint.com/forum
http://www.callcentres.com.au
http://www.3com.com
http://www.callcenterops.comu’ll get some good info…….
or mail to me at sshaki@rediffmail.com
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