Tenor Bad Number Format Error

every call that lands on Digital Tenor get rejected as

CH : 319726:PRI(2): received message=0x1b from L3.
CH : 319726:Forcing TON=0 and NPI=0.
CH : 319726:CallInfo[0xd8142c]: origCalled.digit(9974#)
.
CH : 319726:OBCSM[15]: Bad number format dialled: 9974#.
CH : 319726:CallInfo[0xd8142c]: cdr callid(f) rmtcallid(0) calltype(1) des
tnumtype(0).
CH : 319726:CallInfo[0xd8142c]: cdr dest() orig(215822500) remote() pin().
CH : 319726:CallInfo[0xd8142c]: cdr icline(1) icport(1) otline(ff) otport(
0).
CH : 319726:CdrManager::addCdr: 14 Return.
CH : 319726:CallInfo[0xd8142c]: sendFailed Event cause=28.
CH : 319726:PRI(2): sending message=0x8 to L3.