- This topic has 0 replies, 1 voice, and was last updated 19 years ago by
.
Viewing 1 post (of 1 total)
-
Posts
-
Tell me how many reps and phone lines will be needed to maintain a 90% direct answer rate with an average of 30 second hold time based upon the following.
· Your current trend is 450 calls a day
· Your call center is open 10 hours
· Your calls are spread evenly throughout the day
· You average call time is 6 minutes
· Your average wrap up time is 1 minute.
Viewing 1 post (of 1 total)
- The forum ‘Call center’ is closed to new topics and replies.
