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Capacity Studies for Large Call Center

  • This topic has 0 replies, 1 voice, and was last updated 19 years ago by Janet.
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  • 5th November 2005 at 01:16 #17345
    Janet
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    Wondering what other Telecom goups are using to determine trunk capacity for inbound customer service large Call Center Operations? Are you using switch snap-shots, CMS call data, vendor reports? We use combination of above but a lot of the work is manual, looking for something more automated.

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