I my self is working as a call center specialist. I totally agree with Altaf on the Call Center operations training as currently there is no proper education grounds are being made for the Call Centers. But i have never even seen the Call Center company sending there techinical staff for the training as they hire the network engineers as it is cheaper to get one and get some local training done by their vendors.
I think the companies should send their Techies for training and get these training done for the open market here in pakistan through those, as till now i see many companies taking interest in investing in the call centers.