call center in pakistan

Dear Imran,

To my understanding there are a few requirements for a call center setup.

1. You need a PTA license to operate a call center/VOIP. The license is free of charge. You might want to check the PTCL and PTA website for more information. To my knowledge the license/NOC from PTA is free of cost.

2. To operate a call center you need to acquire the bandwidth from PTCL. They are offering you Full Ciruits.

3. Only if you need to go VSAT you will need special permissions.

I hope this helps.

Hi Imran,

I have just read your queries and your concern about seting up a Offshore Facility in Pakistan. I am sure you would check & analyise the water before you take a swim, but I would recomend that dont just keep thinking too much & just stand at the seashore, while the other take the jump & enjoy the fruits, but yet again who say, business is “RISK FREE”, so my dear, Lahore, Islamabad are the two most ideal locations for the Offshore Facility and let me add one more thing here, Lahore has the highest number of trained & experienced professionals in the country, as it is also the home to the 1st ever international call center, I have been with this industry for years now and I do understand you valid concerens & requiremenst, let me know in case you need any more ideas.Further mmore, the technology you will use should be of quality, coz when you jump of a plane, you do not buy a parachute which says “Made in Taiwan or Made in XYZ ” country, you obviously go for the brand & the credentials in the relevant fields.Now the govt duties and requirements are not that strict and can be used to onces advantages if you know the right people in the right places. There are many firms which can provide Internet to you & can easily support the VoIP.

It will entirely depend on the kind of operations you have.

I wish you all the best of luck.

Regards,

Aezad Ahmad

Imran: aoa, I think we met in D.C. @ APSENA Meetings. i am working out the possibility of setting one up in Pakistan. We are a Telecom Carrier, here in US and have our own need for a call ctr. in Pakistan.
Guys:Is there a good call ctr. in Karachi ?

AOA;

Is there any resource … where PK firms can provide help to each other.

Amran

BTW ..this is not the same Amran..as imran chaudhary.. but very close

Hi Anwar Kazi,

I strongly agree with you & please accpet my apologies for the miss communication caused here, the only motive is to direct the whole query with as much info as possible in the direct direction, other then that I dont have any reason what so ever to mislead any one or hail one city over the other.

I have worked in all the three major cities of Pakistan & I have learned alot from the rich culture of these cities.

Kazi Sahib I hope I have made the whole picture clear as I dont want any one to be effected in any negative way.

Regards,

Aezad Ahmad.

Aezad Sahib:

You certainly have cleared out the miscommunication. Thank you for your kind and prompt reply.

Anwar

Let me just kind of wrap the discussion below.

Karachi, Islamabad and Lahore are all ideal locations for International Call Centers.

About sharing best practices within the industry CCAP was set up and was supposed to be the forum however it is not functional at this point in time.

PSEB and Ministry of IT and Telecom are aggressively working on ITeS and BPO companies’ standardization and quite a few training and workshops are being held; Shahid Azim-CEO of one of the largest call centers here-is responsible for influencing the Government(PSEB and Ministry) for this standardization effort.

In Islamabad we have issues of females working in the night-they actually get better paying day time jobs-and in Lahore the situation is more flexible and in Karachi there may be no problem at all once ITeS/BPO/Contact Center culture becomes more common in Karachi.