If you are interested in opening a training center or a call center the first thing
You should do is to get in touch with an experienced person in the CC field
I have seen MR X loosing up to 18 lacks(in no time) in this business because of lack of information And its all about perfection when it comes to doing business with U.S clients a low quality small scale set up is not an answer for success in this field.
If you ask me infrastructure alone will never attract clients / candidates, ultimately the experience of the conductor is what matters in handling the show