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IP Based Unified Call Centre

Viewing 8 posts - 1 through 8 (of 8 total)
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  • 14th December 2001 at 04:23 #11898
    Kedar Bagul
    Guest

    Well,almost everybody in the call centre segment understands the advantages of having an IP based call centre. Many of the leading solution providers in the market have already started offering the same.But mejority of them offer an integrated solution.What about unified ?
    Have a look at CosmoCall Universe at http://www.cosmocom.com Have you heard of this product or used ?
    Pl let me know your views on this.

    4th March 2002 at 20:32 #11899
    roman
    Guest

    I think it is a great product. It is the only one I have seen that unifies all communications into a single presentation.

    5th March 2002 at 04:36 #11900
    Anuj Mahajan
    Guest

    I have been using TeleContact from TeleSynergy……it is also an integrated solution and IP based…..anybody has any experience with it??

    9th March 2002 at 09:41 #11901
    Deepak Handa
    Guest

    BEST OF ALL THESE THAT YOU HAVE MENTIONED IS ContacPro 4.2 with immense redundancy and scalability options(It can go upto thousands of seats) it has a unique universal queue feature.

    Regards
    Deepak

    20th March 2002 at 23:53 #11902
    Ken Waterman
    Guest

    Try out Paragon from Parsec Technologies, its an awesome solution. Particulary, the price point and the flexibility of the solutoin is amazing.

    21st March 2002 at 09:04 #11903
    Anandita
    Guest

    Can some one tell me where can i get a list of Agents/Consultants for call centre clinets/alliances. If you are one please do reply Urgently. I am a professional wanting to start a setup (50 seater) ASAP.

    Cheers
    Anandita

    27th March 2002 at 22:34 #11904
    sanjiv
    Guest

    can anyone give info on using Router to convert 64kbps TDM voice into IP packet and transport this IP based voice through IPLC from USA to India and attend the call using IP Phone

    Thanks…sanjiv

    11th April 2002 at 10:31 #11905
    Anand Prakash
    Guest

    Hi sanjiv

    Using Router for end to end IP solution is the best solution taking scalability and price factor into consideration , u can contact local Cisco office for more information in this regard.

    Regards
    Anand Prakash

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Viewing 8 posts - 1 through 8 (of 8 total)
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