Process Modelling in Call Center This topic has 0 replies, 1 voice, and was last updated 22 years, 12 months ago by Marit. Viewing 1 post (of 1 total) Author Posts 23rd November 2001 at 04:50 #11846 MaritGuest Hi, does someone has experience in Process Modelling in Call Centers or even has used the ARIS toolset from IDS Scheer AG as documentation software? Thanks. Author Posts Viewing 1 post (of 1 total) The forum ‘Call center’ is closed to new topics and replies.