20th July 2001 at 13:20
#11553
Nikolaj Nielsen
Guest
In Denmark a 80/30 og even 90/30 servicelevel i considered fairly good. 90/10 would be close to excellent.
(90 % within 10 seconds)
Another parameter is the acceptable amount of abandoned calls within SL. i.e. 3 % ab. calls wihtin 90/10.
(90 % within 10 seconds, max. 3% ab. calls)