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Average delay in Erlang C

masoud - 15th July 2017  (19:21 GMT)


Lester Bromley - 17th January 2000  (17:07 GMT)

Average Delay is calculated by: W = ErlangC(m,a)/(m * u * (1 - p))

where: m = number of agents a = traffic intensity (in Erlangs) u = departure rate p = agent utilisation.

Jimmy - 15th January 2000  (17:06 GMT)


Can anybody tell me that from Erang C. If I know the probability of calls delay (% of call delay) then how to get the average delay of all calls (sec).

Thank you very much in advance


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Last modified: 17 May 2017

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