A B C D E F H I J K L M N O P R S T U V W X Y Z

- A -

Abandonment

ACD

Erlang C Calculator
The Erlang C Traffic Model

Address

Agents

The Erlang C variables
Minimum number of agents
How many agents?

Answered

- B -

B.H.T.

The three variables
How much traffic?

Blocking

The three variables
How much blocking?

Busy Hour Factor

- C -

C.C.S.

Calculating

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

Call center

Erlang C Calculator
The Erlang C Traffic Model

Call centre

Erlang C Calculator
The Erlang C Traffic Model

Call Minutes Calculator

Call Minutes Calculator
The Call Minutes Calculator window
Performing a calculation
Example calculations
How many minutes?

Calls

Cancel

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

CCS

Copyright

- D -

Delay

The Erlang C variables
How much delay?

Disclaimer

Displaying results

Duration

- E -

Email

Erlang

Erlang traffic models
The Erlang B Traffic Model
The Extended Erlang B Traffic Model
The Erlang C Traffic Model

Erlang B

The Erlang B Traffic Model
The three variables
Performing a calculation
Example Calculations

Erlang B Calculator

Erlang B Calculator
The Erlang B Calculator window
Performing a calculation
Example Calculations
How many lines?
How much traffic?
How much blocking?

Erlang C

The Erlang C Traffic Model
The Erlang C variables
Performing a calculation
Example calculations
How much delay?

Erlang C Calculator

Erlang C Calculator
The Erlang C Calculator window
Performing a calculation
Example calculations
How many agents?

Examples

Example Calculations
How many lines?
How much traffic?
How much blocking?
An example calculation
Example calculations
How many agents?
How much delay?
Example calculations
How many minutes?

Extended Erlang B

The Extended Erlang B Traffic Model
Performing a calculation

Extended Erlang B Calculator

Extended Erlang B Calculator
The Extended Erlang B Calculator window
Performing a calculation
An example calculation

- G -

Grade of service

- H -

History

- I -

Introduction

Westbay Traffic Calculators
Who are the traffic calculators for?
Starting the calculators
Erlang B Calculator
Extended Erlang B Calculator
Erlang C Calculator
Call Minutes Calculator

- L -

Layout

The Erlang B Calculator window
The Extended Erlang B Calculator window
The Erlang C Calculator window
The Call Minutes Calculator window

Legal notice

Copyright and use restrictions
Warranty

Licence

Licensing requirements
Copyright and use restrictions
Warranty

Limits

Lines

The three variables
How many lines?

- M -

Maximum

Minimum

Operational limits
Minimum number of agents

Minutes

Call Minutes Calculator
Performing a calculation
Example calculations
How many minutes?

- O -

Operational limits

Overflow

The Erlang B Traffic Model
The Extended Erlang B Traffic Model

- P -

Percentage

Previous calculations

Printing

Probability

The three variables
The Erlang C variables

- R -

Reports

- S -

Starting

Stop

Performing a calculation
Performing a calculation
Performing a calculation
Performing a calculation

Support

- T -

Telephone

Traffic

Traffic calculator

Traffic calculators

Westbay Traffic Calculators
Navigating the calculators
Licensing requirements
Copyright and use restrictions
Warranty

Traffic models

Erlang traffic models
The Erlang B Traffic Model
The Extended Erlang B Traffic Model
The Erlang C Traffic Model

Traffic unit

- W -

Warranty

Web site

Westbay

Westbay Engineers

Westbay Traffic Calculators

Westbay Traffic Calculators
Who are the traffic calculators for?
Navigating the calculators
Licensing requirements
Copyright and use restrictions
Warranty

Window

The Extended Erlang B Calculator window
The Erlang C Calculator window
The Call Minutes Calculator window