Westbay Traffic Calculators
Who are the traffic calculators for?
Erlang traffic models
Starting the calculators
Navigating the calculators
Operational limits
Displaying previous results
Erlang B Calculator
The Erlang B Calculator window
The Erlang B Traffic Model
The three variables
Performing a calculation
Example Calculations
How many lines?
How much traffic?
How much blocking?
Extended Erlang B Calculator
The Extended Erlang B Calculator window
The Extended Erlang B Traffic Model
Performing a calculation
An example calculation
Erlang C Calculator
The Erlang C Calculator window
The Erlang C Traffic Model
The Erlang C variables
Performing a calculation
Minimum number of agents
Example calculations
How many agents?
How many calls?
How much delay?
What percentage in target?
Call Minutes Calculator
The Call Minutes Calculator window
Performing a calculation
The traffic model used
Example calculations
How many lines?
How many minutes?
Licensing
Licensing requirements
Copyright and use restrictions
Warranty
How to contact us

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